Return & Refund Policy
Last Updated: January 2026
This Return & Refund Policy applies to all digital products purchased from Spiral Keys, operated by Hashtech LLC (“we,” “our,” or “us”). By placing an order on our website, you agree to the terms outlined below.
Digital Product Delivery
All products sold on Spiral Keys are digital products.
Once payment is successfully completed, your license key and installation instructions will be delivered electronically to the email address provided at checkout.
If you do not receive your email within the expected time, please check your spam or junk folder before contacting support.
📧 Support Email: spiralkeysllc@gmail.com
No Physical Shipping
Spiral Keys does not ship physical items. All deliveries are completed digitally via email.
Cancellation Policy
Due to the nature of instant digital delivery, orders cannot be canceled once they have been placed and delivered.
Customers are advised to carefully review:
Product description
Version and compatibility
Platform and region
System requirements
before completing the purchase.
Refund Policy (Digital Products)
Because digital license keys are non-returnable and non-reusable, we generally do not offer refunds once the product has been delivered.
However, exceptions may be considered under the conditions listed below.
Eligible Refund or Replacement Cases
A refund or replacement may be approved if:
The license key provided is invalid or defective
The product received does not match the product description
A verified technical issue prevents activation despite correct installation steps
All issues must be reported within 24 hours of receiving the product email, along with relevant proof.
Non-Refundable Situations
Refunds or replacements will not be issued if:
The wrong product was purchased due to customer error
Product details or system requirements were not reviewed
The license key has already been used, activated, or redeemed
The issue is caused by incompatible hardware, software, or operating system
The complaint is raised after 24 hours of delivery
Third-party software or misuse caused the issue
Investigation & Resolution
All complaints are reviewed within 72 business hours
If approved:
A replacement license key will be provided, or
A refund will be issued if replacement is not possible
All decisions made by Spiral Keys / Hashtech LLC are final after investigation.
Refund Processing Time
Approved refunds will be issued to the original payment method.
Please allow 7–14 business days for the refund to reflect in your account, depending on your bank or payment provider.
Policy Abuse & Fraud Prevention
We reserve the right to deny refunds in cases of suspected fraud, policy abuse, or repeated claims.
Contact Us
For any questions related to refunds, replacements, or delivery:
Spiral Keys
Operated by Hashtech LLC
📧 Email: spiralkeysllc@gmail.com
📞 Phone: +1 (781) 202-1078